Return Policy
Return
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Our policy is valid for 15 days. Unfortunately, if 15 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
You must provide proof of purchase in order to make a return.
Refunds (if applicable).
Once we have received and inspected the returned item, we will send you an email confirming that we have received the item. We will also notify you of our decision whether to approve or deny your request for a refund.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified number of days.
Late or missing refunds (if applicable).
If you have not yet received your refund, please first double check your bank account.
Then contact your credit card issuer, as there may be a delay before your refund is officially displayed.
Next, contact your bank. There is often some processing time required before a refund is indicated.
If after completing all of these steps you still have not received your refund, please contact us at info.minizooberlin@gmail.com.
Sold Out Items (if applicable).
Only regular priced items can be refunded. Sorry, sold out items cannot be refunded.
Exchange (if applicable)
We will only exchange an item if it is defective or damaged. In this case, if you would like to exchange it for the same item, please email us at minizooberlin@gmail.com and send your item to: Workbox 311 Eresburgstrasse 24-28, 12103 Berlin/Deutschland
Gifts
If the returned item was marked as a gift at the time of purchase and was sent directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you returned the item.
Shipping
To return an item, you must send it by mail to the following address: Workbox 311 Eresburgstrasse 24-28, 12103 Berlin/Deutschland
You must pay the shipping costs for returning your item yourself. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on where you live, it may take different amounts of time to receive your exchanged item.
If you are shipping an item valued at more than $75, consider using a delivery service where you can track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
Thank you for choosing us.
How should I wash the product?
We recommend washing the products by hand without applying pressure to the
figures, or in the dishwasher on a low program
below 30 degrees.
Which drinks are suitable for using the products?
Our glasses are not only suitable for hot drinks.
How is the product attached?
It is manufactured using the glass-glass process with a special product
that comes into contact with food without any problems.
Which transportation company do you work with?
We ship our products with DHL Cargo.
Do you have a retail store?
We do not have a retail store, we are close to you 24/7 with our online store.
Your neighborhood.
My order broke during shipping, what should I do?
do?
If you send us a photo of the broken product package on the day you receive the product package
If you send us pictures and packaging images by e-mail, we can initiate the
Initiate the product replacement process and send your new product. If the
product has been broken during transportation and you send us a picture of the breakage
breakage after the day of delivery, we will unfortunately not be able to
make the change.
Your product was delivered incorrectly, your product is not compatible with the image
compatible that you have purchased or you wish to return it within the
legal deadline, what should you do? First of all, since all our products are
As all our products are handmade, each product is carefully handcrafted one by one.
The product is handmade after the other. For this reason, we ask for your
understanding that there may be slight differences between the products.
can come. You need to send an email with the order number of the product and
product images and indicate the quantity and content of the product
that you wish to return. You will then receive in response to your
e-mail a code for the free return. With this code
You will then send the products to the transport company we have commissioned, DHL
delivery. It is your responsibility to pack the products as they were sent to you
the products were sent to you and deliver them to the carrier in good time.
be delivered. If the products arrive undamaged and complete, you will be
If the products arrive on time, the fee will be refunded to you.
For wholesale orders, large order quantities and custom orders
please contact minizooberlin@gmail.com